Refund and Withdrawal Policy

A consumer is any natural person who concludes the contract for purposes that can be attributed predominantly neither to their trade or business nor to their self-employed professional activity.

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us (OSAR Global Trading DOO, Gavra Vukovića bb, 81000 Podgorica, Montenegro, e-mail: info@levelexams.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal: If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction; in any event, you will not incur any fees as a result of such reimbursement.

For contracts for the supply of digital content not supplied on a tangible medium, the right of withdrawal expires if we have begun performance of the contract after you expressly agreed that we begin performance before the withdrawal period ends and acknowledged that you thereby lose your right of withdrawal once performance begins.

You declare both before payment by ticking the checkbox on the pricing page. The wording of the checkbox is: “I have read the Terms of Sale and the Refund Policy; I want immediate access to the digital content and I accept that my right of withdrawal ends once access begins.” Without this confirmation, no purchase is possible.

Access begins as soon as we activate the package you bought in your account after the payment has been confirmed. We store your confirmation, with its time, together with your order.

The packages are digital content that is unlocked in your account immediately after payment. The purchase price is therefore not refunded after the purchase; this also applies to packages from which you have not yet used any content.

Your statutory rights, including those for defects in digital content, remain unaffected by this rule.

Write to us from your account’s e-mail address, or send us a letter, stating your name, your account’s e-mail address, the package you bought and the purchase date. For technical faults, please briefly describe what did not work.

We refund to the card you paid with, within 14 days at the latest of receiving your valid withdrawal or of our confirmation that we will refund. We charge you no fees for the refund. When the amount is credited to your card account depends on your bank.

The amount refunded is the amount charged in euro; exchange-rate differences at your bank may lead to a different amount in your card’s currency. With the refund, access to the refunded package ends.

(Complete and return this form only if you wish to withdraw from the contract.)

(*) Delete as appropriate.